Refund policy

 

REFUND & RETURN POLICIES:

Last updated June 03, 2015

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange only. Please see below for more information on our return policy. 

THE FOLLOWING RETURN POLICY IS FOR MEMORABILIA AND COLLECTIBLE PRODUCTS ONLY (SEE NEXT RED SECTION FOR APPAREL & CLOTHING):

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original contents that were enclosed, including authenticity paperwork. Buyer is responsible for packaging and postage for return shipments. 

RETURN PROCESS

To return an item, please email customer service at sales@inscriptagraphs.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address at customer's own expense:

Inscriptagraphs

Attn: Returns

RMA #

7250 S Durango Dr

Suite #130-173

Las Vegas, NV 89113

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Returns, Exchanges, and Store Credit Policy

All return requests must be initiated and postmarked within fourteen (14) days of the original purchase date or delivery date (whcihever applies). Buyer is solely responsible for all packaging, postage, and shipping costs associated with returning an item. Returned items must be received in new, unused, and unaltered condition.

All returns are subject to inspection and approval by Inscriptagraphs. Upon receipt of a returned item, Inscriptagraphs will inspect the item and all accompanying materials to verify condition and completeness. Please allow up to seven (7) business days from the date of receipt for inspection and processing. Customers will be notified by email once the return review has been completed.

Inscriptagraphs does not issue cash refunds or refunds to the original method of payment under any circumstances. Approved returns are eligible for exchange or store credit only. Any store credit issued, if approved, will be limited to the original purchase price of the item and will be issued within seven (7) business days following completion of the return inspection.

Acceptance of any return is determined solely at the discretion of Inscriptagraphs management. Returned items must be received in the exact same condition as originally shipped, with no signs of wear, use, damage, alteration, or tampering. All original contents, including certificates of authenticity, documentation, packaging, inserts, and accessories, must be included and returned in their original, unaltered condition.

If a returned item does not meet Inscriptagraphs’ return requirements, the return will be rejected. In such cases, the item will be shipped back to the customer at the customer’s expense. Inscriptagraphs reserves the right to deduct reasonable costs associated with inspection, repackaging, handling, and outbound shipping from any store credit consideration, if applicable.

Submission of a return request does not guarantee acceptance. Items returned without authorization, returned outside approved return parameters, or returned in unacceptable condition will not be eligible for exchange or store credit and will be returned to the customer accordingly.

Performance & Roster Changes

All sales are final and are not eligible for return, refund, or store credit due to buyer’s remorse or any change in a player’s performance, career status, or team affiliation, including but not limited to playoff outcomes, trades, injuries, suspensions, retirements, or team changes. Player and team performance is inherently unpredictable and is a risk expressly assumed by the buyer at the time of purchase. This policy applies beginning ten (10) days prior to any monumental or widely anticipated career event.

Exceptions, Non-Returnable Items, and Additional Fees

The following items are not eligible for return, exchange, or store credit under any circumstances: autographs, collectibles, frames, or memorabilia that have been altered, damaged, modified, tampered with, or compromised in any way. This includes, but is not limited to, changes affecting the item itself, its authentication, original packaging, frame closures, seals, or display components. Items not returned in their original condition, original packaging, or original frame configuration as shipped by Inscriptagraphs are not eligible for return consideration.

In the rare event an item is received with verified damage or defect upon delivery, customers must contact Inscriptagraphs promptly using the contact information provided on the website to request return authorization. All claims for damage or defect are subject to inspection and approval by Inscriptagraphs, and submission of a claim does not guarantee acceptance.

A restocking fee of fifteen percent (15%) will be applied to all approved returns, exchanges, or store credit transactions, unless otherwise stated in writing by Inscriptagraphs. Items must be returned in the exact manner in which they were originally shipped, including packaging method, frame closures, seals, protective materials, and internal contents. Any deviation in item condition, packaging, frame configuration, or evidence of handling, alteration, or damage may, at Inscriptagraphs’ sole discretion, void eligibility for exchange or store credit.

If a customer requests a change of shipping address after an order has been placed, Inscriptagraphs reserves the right to assess a change-of-address fee. Inscriptagraphs is not responsible for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer at checkout and will not reimburse, replace, refund, or file insurance claims for items delivered to an incorrect address supplied by the customer.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

844-474-4633

sales@inscriptagraphs.com